Here you'll find a list of answers to our most frequently asked questions regarding the home warranty industry & plans we offer.
A typical home warranty is a service contract for covered breakdowns of major home system components and appliances. It helps reduce the financial risk and headache of fixing home systems and appliances that break down due to normal wear and tear. By paying an annual fee, your home warranty plan will cover the costs of your home repairs and replacements as described in your contract.
However, a home warranty and service plan from OneGuard® takes it a step further. In addition to offering the benefits of a traditional home warranty, we also offer a broad range of home maintenance services which can help free up your time.
Homeowners insurance is insurance coverage for any unexpected damage to the structure or contents of your home due to events such as fires, storms, and other natural disasters. It may also cover theft of personal property. Homeowners insurance does not cover everyday breakdowns of your home’s systems and appliances due to normal wear and tear.
Home warranties cover most breakdowns of the primary mechanical components in both your home systems (such as HVAC and plumbing) as well as major appliances (such as refrigerators and dishwashers). This is why a home warranty is a great complement to homeowners insurance.
1. Comprehensive home care coverage: We go beyond a standard home warranty with services like carpet cleaning, window washing, systems tune ups, and more.
2. Fast response: We work hard to resolve your issue quickly.
3. Repairs done right: We always use manufacturer-approved parts, and we’ll use new parts where available. If we can’t fix a covered item, we’ll replace it.
4. Simplify your move: We offer special services tailored to new homeowners such as rekeying, garage remote reprogramming, utility connection, and security systems.
1. Read and understand your contract: When comparing home warranty companies, check the limits they set on covered repairs or replacements. We offer few limitations and if we can’t fix a covered item, we’ll replace it.
2. Low priced plans vs. Best value: Extremely low prices are typically a red flag. Home warranty companies that prioritize low priced plans often deny many service requests and use unqualified service contractors.
Although our plans aren’t the cheapest in the industry, our plans offer exceptional value. We carefully select our service contractors and always use manufacturer approved parts. We’ll also use new parts if available.
Although our plans aren’t the cheapest in the industry, we offer the best value. We approve over 95% of claims, carefully select our contractors, perform high quality work, and use new, manufacturer-approved parts.
3. Selection of services: Most home warranties only provide service for breakdowns of covered appliances and system components. But we go beyond traditional home warranties by offering pest control, window cleaning, system tune-ups, and much more.
4. Reliable ratings: When looking for a reliable home warranty company, we recommend using trustworthy review sites such as Angie’s List, Google+, and ConsumerAffairs. These sites aren’t influenced by the companies being rated, so you’ll get real customer feedback.
In addition to covering appliances and home system components that break down, our plans cover a variety of home maintenance services such as carpet cleaning, window washing, pest control, weed kill treatment, and more.
Call one of our knowledgeable sales associates at 844.250.8968 or visit our plans and pricing page for more details.
A home warranty and service plan provides repair or replacement of covered items that break down because of normal wear and tear during the warranty contract period. Therefore, any appliance and/or system components that are broken because of improper use and care, or were malfunctioning prior to contract coverage becoming effective, will not be covered. In addition, non-mechanical parts or components that don’t contribute to the primary function of the covered system or appliance are not covered.
OneGuard makes it as easy as 1-2-3.
1. Request service: Log in to your account at oneguardhomewarranty.com or call Customer Care at 888.896.0014 to request a service. We’re here 24 hours a day, 365 days a year. You simply pay a nominal service fee and we dispatch your work order to a local service contractor.
2. Sit back and relax: One of our qualified service contractors will contact you, usually within four business hours. They’ll work with you to arrange a mutually convenient time to come by your home to provide the service you need.
3. Provide feedback: After the service is complete, we’ll follow up with you to make sure it was done right and to your satisfaction.
Our services are delivered through a network of qualified service contractors. Our service contractors believe in our values of quality work, professionalism, and exceptional customer care. One of our service contractors will contact you, usually within four business hours. Together, you will arrange a convenient time to perform the service.
We do not reimburse for work performed by an outside service contractor. We want to ensure that our customers receive service from qualified providers and professional repairs. This is why we only use our service contractors who have been qualified in accordance with our program standards.
1. Comprehensive home care coverage: Your clients will have more than a service technician for covered breakdowns, repairs, and replacements. We’re also there for carpet cleaning, window washing, and other household needs.
2. Fast response: Our service contractors will tend to any approved service requests quickly.
3. Repairs done right: We help reduce the worry of repairs for new homeowners by always using manufacturer-approved parts and new parts if available for repairs or replacements.
4. Simplify their move: We offer special services tailored to new homeowners such as rekeying, garage remote reprogramming, utility connection, and security systems.
In addition to covering home appliances and system components that break down due to normal wear and tear, our plans also cover a variety of home maintenance services. We cover services such as carpet cleaning, window washing, pest control, weed kill treatment, and more.
Call one of our knowledgeable sales associates at 844.250.8968 or visit our plans and pricing page for more details.
A home warranty and service plan provides repair or replacement of covered items that break down because of normal wear and tear during the warranty contract period. Meaning, if a home buyer’s appliance and/or system needs a repair because of improper use and care, it will not be covered. Additionally, non-mechanical parts or components that don’t contribute to the primary function of the covered system or appliance will not be covered.
OneGuard real estate home warranty and service plans (Sentinel, Centurion, and Guardian), include a no-fault coverage, also known as Unknown Pre-Existing Conditions coverage. This means that unknown problems that would be undetectable by a visual inspection or simple mechanical test will be covered.
Yes, home buyers have 30 days after closing to add additional coverage if the systems or appliances are in good working order. Call our customer care line at 888.896.0014 to learn more.
Your client can request a repair in just three simple steps.
1. Request service: They’ll log into their account at oneguardhomewarranty.com or call customer care at 888.896.0014 to request a service. We’re here 24 hours a day, 365 days a year. They’ll simply pay a nominal service fee and we’ll dispatch their work order.
2. Sit back and relax: One of our qualified service contractors will contact the home buyer, usually within four business hours. They’ll work with them to arrange a mutually convenient time to come by their home to provide the service they need.
3. Provide feedback: After the service is complete, we’ll follow up with each job to make sure it was done right and to your client’s satisfaction.
Our services are delivered through a network of qualified service contractors who believe in our values of responsiveness to our customers’ needs, quality work, and professionalism. One of our service contractors will contact the home buyer, usually within four business hours. Together, they’ll arrange a convenient time to perform the service.
If the seller purchases a one-year OneGuard home warranty and service plan for the buyer of the home, the seller will receive home warranty coverage during the listing period. The seller’s coverage begins on the date the policy is active and lasts up to 6 months while the home is actively on the market. In addition, the buyer will receive twelve months of coverage beginning the day of closing.
Payment is not due until closing. The contract fee is then paid out from the proceeds of the sale of your home. If the seller has a covered failure during the listing period, the seller will simply pay the nominal service fee for the repair.
Seller’s coverage is currently only available in Arizona and Texas. In Texas, if the seller has a claim during the listing period, the seller pays $200 of the premium at the time of the claim. This $200 payment will then be deducted from the premium and the net remaining premium amount will be due at close of escrow.
Contractors registered with us typically get approved invoices paid in 10 days or less.
To get approved, service contractors should call our authorizations department at 888.896.0014. We’ll quickly connect you with a live person that’ll assist you in getting the help you need.
To become one of our service contractors, you must provide proof of the following:
• Contractor’s license for applicable trades
• $1,000,000 in General Liability Insurance
• Workman’s Compensation Insurance (if applicable)
We also take the following into consideration:
• Contractor’s proven success
• Contractor’s cost efficiency
• Contractor’s customer service ratings
If you fit the requirements, fill out the form to become a OneGuard service contractor today!
We currently have service contractors servicing Phoenix and Tucson, Arizona; Dallas, Fort Worth, Houston, Austin and San Antonio, Texas; and Las Vegas, Nevada.
